Customer support that runs itself.
Coasting is the AI-native helpdesk built for Shopify. Your AI agent resolves tickets instantly using your knowledge base, order data, and store context. Your team steps in only when it matters.
Free plan available. No credit card required.
No credit card required. Free for up to 100 conversations/mo.
Hi, I ordered 3 days ago and haven't received a tracking number yet. My order number is #4821.
Hi Sarah! I checked your order #4821 — it shipped yesterday via USPS. Your tracking number is 1Z999AA10123456784. Delivery is expected within 2-3 business days.
Your inbox is on fire. Your customers are waiting.
Drowning in tickets
Repetitive questions eat your team's entire day. Where's my order? How do I return this? The same questions, over and over.
Slow first response
Customers leave before you even see their message. Every minute of delay is lost revenue and trust.
Tools that don't talk
Shopify orders in one tab, helpdesk in another, chaos in between. Context-switching kills productivity.
There's a better way.
Try Coasting freeThree steps to support that scales
Three steps from sign-up to your first AI answer.
Connect your store
One-click Shopify install. Coasting pulls in your products, orders, and customer data automatically.
Train your AI agent
Point it at your knowledge base. It answers from your policies and articles, and hands off what it cannot answer.
Let it coast
Your AI agent handles the routine. Order status, returns, FAQs — resolved instantly, 24/7. Your team gets the hard stuff.
Everything you need. Nothing you don't.
Built for e-commerce teams that care about their customers.
AI that actually resolves tickets
Reads your KB, checks Shopify orders, drafts accurate responses. Not canned replies — real understanding with confidence scoring.
One inbox for everything
Email, chat widget, and API conversations in one place. Collision detection so agents never step on each other.
Your store data, right there
Order history, customer details, and purchase context in the conversation sidebar. No tab-switching.
Knowledge Base
Write articles, AI serves them to customers automatically
Chat Widget
Beautiful, fast, Shadow DOM widget for any Shopify theme
Automations
Route, tag, and prioritize tickets with event-driven rules
Live Visitors
See who's on your site right now and what they're browsing
CSAT Surveys
Measure satisfaction after every resolved conversation
Analytics
Response times, resolution rates, AI performance at a glance
API + Webhooks
REST API and HMAC-signed webhooks for custom integrations
Not just another chatbot.
Coasting's AI agent is trained on YOUR data. It doesn't guess — it reads your knowledge base, checks real order data from Shopify, and responds with confidence scores so you know when it's sure and when it escalates.
- Resolves common questions instantly — order status, return policies, FAQs
- Drafts responses for complex issues — agents review and send in one click
- Transparent confidence scoring — no black box
Hi, I ordered 3 days ago and haven't received a tracking number yet. Order #4821
Hi! I checked your order #4821 — it was shipped yesterday and is currently in transit. Your tracking number is 1Z999AA10123456784. You should receive it within 2-3 business days. Is there anything else I can help with?
Built for Shopify. Priced for Shopify.
Generic helpdesks weren't built for e-commerce. Coasting was.
| Zendesk | Gorgias | Coasting Best for Shopify | |
|---|---|---|---|
| Shopify-native integration | |||
| AI included in price | |||
| Free plan available | |||
| No per-agent fees | |||
| 5-minute setup | |||
| Starting price | $55/mo | $10/mo + usage | $0 free / $29/mo |
Pricing reflects publicly available plans as of early 2026. Subject to change.
Simple pricing. No per-agent surprises.
Start free, upgrade when you're ready.
Starter
For getting started
- 100 conversations/mo
- 50 AI credits/mo
- 1 agent
- Chat widget + KB + inbox
Growth
~ $1/day
For growing teams
- 1,000 conversations/mo
- 500 AI credits/mo
- 5 agents
- + Shopify, automations, CSAT
Scale
For scaling brands
- Unlimited conversations
- Unlimited AI credits
- Unlimited agents
- + API, webhooks, multi-brand
Start on the free plan. No credit card required.
Compare all features →Built for Shopify.
Not bolted on.
Unlike generic helpdesks that add Shopify as an afterthought, Coasting is built from the ground up for e-commerce.
- One-click Shopify install via OAuth
- Order lookup right in the conversation sidebar
- Customer data auto-synced from your store
- Shadow DOM widget works with every Shopify theme
Ready to stop firefighting?
Start on the free plan, add your help articles, and let the AI answer the routine questions.
Free plan available. No credit card required. Cancel anytime.