Privacy Policy

We collect information you provide directly to us, such as when you create an account, connect your Shopify store, or contact us for support. This includes:

• Account information (name, email address, password)
• Workspace and store data (Shopify store URL, product and order information)
• Customer support data (conversations, messages, and contact details from your customers)
• Usage data (how you interact with our services)

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Power AI-assisted features (conversation drafts, auto-responses) using your knowledge base and Shopify data
• Send technical notices and support messages
• Respond to comments and questions

We do not sell your personal information or your customers' data. We share information only:

• With service providers who assist in our operations (e.g., Stripe for billing, Anthropic for AI features)
• To comply with legal obligations
• With your consent

We retain your account data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at support@coasting.app.

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest. However, no method of transmission over the Internet is 100% secure.

Depending on your location, you may have rights to access, correct, or delete your personal data. To exercise these rights, contact us at support@coasting.app.

We use cookies and similar tracking technologies to operate our services. You can control cookies through your browser settings, though some features may not function properly without them.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date above.

If you have questions about this Privacy Policy, please contact us at support@coasting.app.